Yes, we offer free shipping worldwide, except to Australia and New Zealand. Shipping costs for Australia and New Zealand are calculated at checkout.

Yes, many of our products can be customised. You can contact us with your requirements, such as sizing, colour, embossing or other small changes, and we will confirm what is possible and share pricing and lead time.

Our products come with a 1 year warranty. It covers broken straps or handles, tears in external leather caused by normal use, and hardware defects such as zips, buckles and press studs.

The warranty does not cover general wear and tear, accidental damage, water damage, misuse, alterations by third parties or natural leather aging such as patina, scratches and burnishing.

Yes, you can return non personalised items within 30 days of delivery, provided they are unused, in original condition and with all tags and packaging. Return shipping costs are your responsibility. During holiday periods we sometimes extend the return window for orders placed early, details are announced in our seasonal policies.

Yes, we ship to many countries worldwide. You can view prices in multiple currencies on our store, and shipping options will appear at checkout based on your location.

To make a warranty claim, please email us with your order number, date of purchase, vendor name if you bought through a stockist, and clear photos of the issue. Our team reviews claims and replies, usually within 24 hours on business days.

Personalised items are made to your request, so they cannot be refunded or exchanged if you change your mind. If a personalised item arrives faulty or develops a covered defect within the warranty period, we will repair or replace it at no extra charge.